How to access your Panasonic BL-C131A from the internet

Oleh: admin
June 21, 2009

This is the coolest part of own­ing a BL-C131A!  You could be in the other end of the world and yet get a live stream from your net cam!  You can even pan and tilt the cam­era remotely!  You can even do this with a Black­berry or an iPhone (or any phone that sup­ports html).

I ini­tially resisted writ­ing a howto for this, but look­ing at the num­ber of queries, one might be in order!  I have to admit, the doc­u­men­ta­tion from Pana­sonic is extremely con­fus­ing!  If you are not a net­work guy, you could get con­fused.  Ip4, Ip6, UPnP..!

So let’s get started!  I’m assum­ing at this point you already have the cam­era setup and work­ing from your local area net­work (home). If not, check out my pre­vi­ous post.

  • Goto Setup..UPnP and dis­able UPnP.  I know this is not what Pana­sonic rec­om­mends. But trust me, enabling UPnP is not wise. There is a rea­son this is dis­abled in all routers by default.

How to access the panasonic bl-c131a remotely

  • Goto Setup..DynamicDNS, select Viewnetcam.com

Viewing images from the panasonic bl-c131a remotely

  • Select the Inter­net tab and dis­able Auto Port For­ward­ing and set ‘Allow Access from the Inter­net (IPv6) to No.  Again, this might seem counter intu­itive, but IPv6 is not used widely yet. Select ‘Reg­is­ter with Viewnetcam.com’ and reg­is­ter. Pick an easy to remem­ber domain name and reg­is­ter with viewnetcam.com.  Remem­ber the pass­word and url.  It will be of the for­mat: <the name you selected>.viewnetam.com.  You will need this url to access your cam­era remotely.

Connecting to the panasonic bl-c131a netcam from the WAN

  • Now, open your router’s admin page.  Of course unless you are using Tomato, your screen will look a lot dif­fer­ent than what’s shown here, but all routers will have an option for port for­ward­ing.  Look for it and enter TCP for the pro­to­col, 80 for Port and your camera’s IP address.  Descrip­tion can be any­thing or blank.  Save. Some routers might require a restart.  In the screen­shot below ignore the lines above the last line.  Those are spe­cific to my setup and not rel­e­vant to this post.

Enable port forwarding on your router

  • Now open Fire­fox and goto the url you setup at viewnetcam.com.  You should be able to see live images from your cam­era!  This will work from any­where where there is inter­net con­nec­tion.  Try the pan and tilt, it is very cool!
  • If you have an iPhone or Black­berry, use this url instead: http://<your>viewnetcom.com/mobile


The above url is a spe­cial­ized mobile ver­sion.  You can pan and tilt on your iPhone or Black­berry.

That’s all folks!  Let me know if you have any ques­tions.  I’ll be happy to help.

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117 Comments

  • Nope, you don’t need to dis­able any­thing. Please try the fol­low­ing setup:

    1– setup the cam­era with man­ual ip (ip 192.168.0.200)
    2– in your router, setup for­ward­ing (web server port 80) to 192.168.0.200
    3– test access to your cam­era locally http://192.168.0.200
    4– access http://www.whatismyip.com/ to check your pub­lic ip address
    5– go to another pc in another net­work or ask a friend to access http://yourpublicip (where your­pub­licip is the ip you see in http://www.whatismyip.com/

    this must work. let me know the progress.

  • lrich

    This isn’t exactly stream­ing, I’m just get­ting sta­tic images and have to refresh my black­berry browser con­stantly. Is this what you get as well?

  • I don’t see stream­ing either…

  • Thank you sooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo much for post­ing this.

    I played around with this cam­era for 2 hours until I found your web­site. I reset my router and my cam­era. Fol­lowed your instruc­tions step by step and 10 min­utes later, it’s working.

    :-)

  • Victoria

    I sort of have the cam­era work­ing now wire­lessly but I need to know how to set up for inter­net view­ing with air­port extreme. How do you do port for­ward­ing? Thanks.

  • Put the cam­era to work over the inter­net is very easy. When your cam­era is work­ing locally, you only need to setup port for­ward­ing in your router.

    You need to con­nect to your router and setup port for­ward­ing. Most routers are con­fig­ured via the browser. So you need to open Google Chrome, Inter­net Explorer, Safari or any browser you use, and put the address there.

    In order to know the router address, go to your com­puter (Win­dows) and open a DOS win­dows (cmd.exe). Run ipcon­fig and you will see your ip address, mask and gate­way. The gate­way address is the router address (i.e: 192.168.1.1). Go back to your browser and use this address (i.e: http://192.168.1.1).

    The web man­ag­ment web­page from your router will open. Most routers request a user and pass­word (you must have this info with you). If you never changed the default user and pass­word from your router in the past, just locate the default user/password in the router man­ual or the man­u­fac­turer website.

    Once you login prop­erly to the admin page in your router, you need to locate the sec­tion where to con­fig­ure port for­ward­ing. You only need to for­ward port 80 for the cam­era ip address.

    For exam­ple:

    pc ip address: 192.168.1.15
    router ip address: 192.168.1.1
    cam­era ip address: 192.168.1.200
    pub­lic (inter­net) ip address: 200.33.147.45

    You need to setup in your router a port for­ward­ing to 192.168.1.200

    Tip: remem­ber to setup in your cam­era the netview­cam set­tings. This can allow you to check your video cam fee from any inter­net com­puter or phone with inter­net no mat­ter if your pub­lic ip changes.

    Pub­lic IPs are pro­vided by the ISP (Inter­net Provider) and nor­mally changes every­time your router is restarted, every cer­tain time or when the ISP need it for lot of rea­sons. With viewnet­cam, this don’t matter.

    Let me know if you need addi­tional help!

  • Victoria

    Thanks for your answer. How­ever I am using a fairly late ver­sion of air­port extreme and the router does not have a port map­ping or port for­ward­ing tab. I’ve looked every­where. On the advanced tab in air­port util­ity i have no port map­ping tab. I have that on an ear­lier ver­sion of air­port on a dif­fer­ent machine but not this one. I do have a IPv6 tab but in read­ing all you your notes and posts it sounds as though we don’t go there. I know I sound like an idiot but I don’t do this sort of thing often and really don’t know what I am doing! Any help you could give me would be greatly appre­ci­ated. I did try to access my router through the inter­net and it didn’t work, but that was on an older machine with an older ver­sion of air­port. Thanks. Victoria

  • The below link show you how to setup port for­ward­ing in air­port extreme. The web­page have screen­shots as well:

    http://portforward.com/english/routers/port_forwarding/Apple/AirPortExtreme/HTTP.htm

  • Victoria

    These screen shots are for a pre­vi­ous air­port ver­sion and machine. My air­port extreme does not have a port map­ping tab any­where or any­thing hav­ing to do with port for­ward­ing. I’ve been doing a lot of read­ing about this and think that per­haps my prob­lem is that I use AT&T uverse for my inter­net con­nec­tion. It’s their modem/router which brings in the ser­vice, but I don’t use it for my home net­work set up– I use the air­port. In some post I read it seems that per­haps the air­port and the 2Wire Gate­way are inter­fer­ing with each other. I’m going to talk to both Apple and AT&T and see if there is some­thing I can do. If you have any ideas about that I’d be inter­ested. Thanks.

  • I see lot of routers in my life and all of them have port rout­ing. Per­haps you are right, yours do not have port rout­ing, but maybe the options appears in dif­fer­ent choices like NAT, rout­ing, etc.

    Please let me know THE EXACT model of your router, any­thing you see on the labels, so I can inves­ti­gate if def­i­nitely, you do not have port mappings.

    I think another solu­tion is to use a reg­u­lar router like 3com, linksys or buf­falo. Check with your ISP as well. Nor­mally all providers have dif­fer­ent mod­els available.

    regards

  • Victoria

    Thanks Alex. I got every­thing work­ing by elim­i­nat­ing the air­port router that I was using and using just the 2Wire Gate­way that AT&T uverse installed. All is well. How­ever, I would like to set up the cam to send me an email when the motion detec­tor is tripped and so far I’ve failed in this. I talked to Pana­sonic and they told me that I need to check if Mac Mail allows image trans­fer. Do you know? I use mobile me as my email. Also I’m to check the incom­ing and out­go­ing mail servers-I have those cor­rectly placed in the cam set up. Then they said to check the port num­ber. I looked in mail pref­er­ences in the advanced tab and the port num­ber listed is 993 although the web­cam set up said it would usu­ally be 25. I’m con­fused. Any help would be greatly appre­ci­ated. Thanks.

  • Kit

    Alex,

    I am try­ing to fol­low your steps and think every­thing is set as it should be, but I am still unable to access the cam via the inter­net. I’m using a net­gear range­max router. The IP address of the cam­era starts with a 10.x.x.xxx vs. the 192 that you are show­ing in the example.

    Any help would be appreciated.

    • Alexis

      10.x.x.x is a pri­vate address, like 192.168.x.x.… per­haps your router use a clase A pri­vate address (very weird).

      Are you con­fig­ur­ing the ip address of your cam­era in man­ual mode or is in automatic?

      Are you using the default DHCP set­tings in your router?

      Your cam­era works well locally?

      • Kit

        Hi Alex,

        Sorry it has been while. I con­fig­ured the cam­era auto­mat­i­cally and man­u­ally in my attempts to get it work­ing. I am using the default router set­tings. The cam­era works well locally. I can con­nect and con­trol it with no problems.

        I do have a small router that splits the net­work at the cable modem and from there, the net­work cable runs to the wire­less router, to which the cam­era is connected.

        • Alexis

          Is good to know you was able to con­fig­ure your cam­era and works locally. Please give me this information:

          router ip address
          router sub­net­mask
          router exter­nal ip address (go to http://www.whatismyip.com)

          cam­era ip address
          cam­era sub­net
          cam­era gateway

          • Kit

            router ip address: 10.0.0.8
            router sub­net­mask: 255.255.255.0
            router exter­nal ip address (go to http://www.whatismyip.com):
            68.55.65.40

            cam­era ip address: 10.0.0.253
            cam­era sub­net: 255.255.255.0
            cam­era gate­way: 10.0.0.1

        • Alexis

          Kit:

          Accord­ing to the tcp/ip con­fig­u­ra­tion infor­ma­tion you shared with me, the cam­era gate­way is incorrect.

          The cam­era gate­way must have the router address. Ip address and sub­net for your cam­era is ok (10.0.0.253 and mask 255.255.255.0) but the gate­way address in the cam­era must point to 10.0.0.8 (the router address).

          Remem­ber: the gate­way func­tion is to pro­vide a router to and from inter­net. if the gate­way address is not prop­erly setup in the cam­era, the cam­era is only acce­si­ble in the local network.

          Two items needs to be prop­erly setup in the cam­era / router in order to have access from the internet:

          1– the cam­era must have a con­fig­ured gate­way address.
          2– the port used in the cam­era must be mapped in the router. By default, the cam­era use port 80, so the port 80 or http ser­vice must be mapped in the router to the camera.

          let me know if you have any doubt.

          • Kit

            OK. I set the gate­way in the cam­era to 10.0.0.8.

            How do I find out if port 80 or http ser­vice is mapped in the router to the camera?

    • Kit.

      go to http://portforward.com and locate your router. you can see there how to map the http ser­vice (or web ser­vice, or port 80… is the same).…

      nor­mally, you need to access your router using your com­puter and web browser, enter­ing the address: http://10.0.0.8

      a user and pass­word is nor­mally requested here (you need to enter the user and pass­word of your router. If you still have the default user and pass­word, check your manual).

      once you logged in into the router, fol­low the instruc­tions you will see in portforward.com to map the port 80 or web ser­vice (http).

      when this is done, you can access your cam­era from the inter­net. please, notice you need to test from another internet,not from the inter­net where the cam­era is located.

      for exam­ple, if you have your cam­era in home, you need to test the map­ping from your office.

      let me know if you have issues or doubts.

  • vices

    Thank by your pots wass really helpful

  • Sabrina

    Alex — I am using a Mac and a Cisco Valet. I have suc­cess­fully hooked up the cam­era sev­eral times but after a power out­tage, I tried to recon­fig­ure and it just won’t work this time. It keeps flash­ing orange (2 sec inter­vals) and from what can tell, I am pow­er­less to do any fur­ther steps until I get a solid green. Our wifi is work­ing and I have changed no set­tings (e.g. UPnP) from the pre­vi­ous times the cam­era has worked. Any advice you could offer would be much appreciated.

    • Alexis

      Hi Sab­rina.

      I have sev­eral months with­out using the cam­era but looks in the man­ual whats the flas­ing orange led means. Per­haps means you are on pri­vate mode but the cam­era is work­ing as expected.

      do you know the ip address of your camera?

      your cam­era have a man­ual IP address or is auto­matic configured?

      do you try to ping your cam­era from your computer?

      • Sabrina

        Ok I fig­ured it out so I wanted to make sure to pass on what worked for me to rem­edy the flash­ing orange light (2 sec inter­vals) in case it helps others:

        1. unplug the AC power cord from the cam­era
        2. unplug the LAN cable for cam­era from the wire­less router (instead of from the cam­era)
        3. hit the fac­tory reset but­ton under­neath the cam­era with a pen
        4. then plug in the LAN cable again and finally the AC power cord to the cam­era
        5. after a few min­utes, I finally got the amaz­ing solid green light

        • sab­rina.

          the flash­ing orange led per­haps means your cam­era was in pri­vate mode, not an error. I believe you just reset the camera.

          remem­ber if you per­form a hard reset, you need to setup viewnet­cam again

          • Sabrina

            By pri­vate mode, do you mean when you hit the but­ton on top and the cam­era eye rolls up to “sleep”? If so, that’s not what hap­pened. If not, what’s another way to dis­able pri­vate mode other than what I did? Our view net­cam site and 192. site would not load so that was not an option.

            This hap­pens to me every night we have to dis­con­nect the cam­era and want to recon­nect it again later, and I imag­ine this hap­pens to oth­ers too.

            RE: set­ting up view net­cam again — I was able to keep my same account, it just changed dig­its at the end of my pri­vate address (e.g. instead of :50001, it became :50002).

        • alexis

          Hi Sab­rina.

          Is ok, your reset is fine. I’m just not sure what the flash­ing orange mean. I need to re-read the man­ual for that, per­haps you cam­mera just need that, a reset. This cam­era have huge ammount of soft­ware inside to pro­vide this great ammount of fea­tures so is pretty nor­mal if from time to time, a reset is required in some devices.

          Is good to know that now after the reset, the viewnet­cam set­ting is still there. I believe Pana­sonic must have a hard reset option and all set­tings are erased with this option. Hard reset is not like a nor­mal reset (i think)… is sim­i­lar to ipod devices…

  • magic

    thanks for your shar­ing. I am from Hong Kong, sorry for my poor Eng­lish.
    I have fol­lowed your instruc­tion and I can browse the live image from cam with any device thru my home’s wifi by enter the reg­is­tered address in viewnetcam.com.
    How­ever, my viewnet­cam address can­not be assessed when I use other inter­net con­nec­tion (e.g. star­bucks, my office, my fd’s home, or even just try at some web proxy sites in my home)
    Do you think what mis­take I might make dur­ing the setup?
    PS: my con­fig is mac OS X 10.5.8, air­port extreme.
    RE port map­ping, I have set up the ser­vice “per­sonal web shar­ing”, Pub­lic TCP Port: 80, Pri­vate IP address is entered, Pri­vate TCP Port: 80.
    Thank you very much :)

    • alexis

      If I under­stand, you can view your cam­mera locally but not from internet?

      • magic

        sorry for my late.
        exactly.
        i still not yet fig­ure out if the prob­lem is my ISP block­ing the port (in fact I try my best to shift dif­fer­ent ports, but all failed).
        i even tried lend­ing a win-based PC to con­fig with the pana­sonic CD, still only access locally…
        thanks alexis.

  • alex

    I don’t believe is your ISP block­ing the port. ISP nor­mally do not block port 80, they reg­u­lary block ports for emule, limewire and other software/music down­load soft­ware only.

    I encour­age to work only with port 80 dur­ing the troubleshooting.

    If your cam­era is work­ing locally, try to dou­ble check the port for­ward­ing in your router or use DMZ.

    Remem­ber you CANNOT test inter­net access to your cam­era from your inter­nal net­work, you need to use another net­work to test this.

  • Matt Ridenour

    I have fol­lowed all of the good infor­ma­tion on this chain, but still can­not access my Pana­sonic BB-HCM371 cam­era from the web.

    My linksys wire­less router log shows NO incom­ing pack­ets what­so­ever. Is it pos­si­ble that my ISP is block­ing port 80?

    I guess I’ll try tel­net­ing to my PC’s IP from work, using dif­fer­ent ports, to see if any­thing makes it through.

  • Alex

    Matt.

    You must for­ward port 80 in your router to the pana­sonic camera.

    ISP never blocks port 80 because is the default http port.

    let us know if works.

    • Matt Ridenour

      Alex -

      I think I have that set up. Camera’s local IP/port is 10.10.10.149, 50000. My Linksys router’s page looks like what I have included. Try­ing to access .viewnetcam.com:50000 always results in a server timeout.

      Thank you for your time!

      — Matt

      Hmm… can’t paste the screen cap­ture… on my Appli­ca­tions and Gam­ing tab, Sin­gle Port For­ward­ing, I have Local Port: 80, Remote Port: 80, Pro­to­col: Both, IP: 10.10.10.149, Enabled.

      Should I have the Remote Port set to 50000?

  • Alex

    You need to trou­bleshoot your problem.

    You need to check in the fol­low­ing order:

    - access the cam­era locally
    – access the cam­era from the inter­net, using the pub­lic ip address
    – access the cam­era from the inter­net, using the viewnet­cam address

    check your pub­lic ip address in whatismyip.com before try­ing to con­nect from viewnetcam

    • Matt Ridenour

      Alex -

      From my home PC, I can access the cam­era using its inter­nal net­work address — i.e., 10.10.10.149:50000

      I will try (again) from work today to access it; I have the exter­nal IP address of (I sup­pose) my router — I went from my com­puter to the web­site and recorded the address.

      I have also done a nslookup of my_domainname.viewnetcam.com, and con­firmed that it is the same as what the whatismyip web­site gave me.

      I have ver­i­fied that my account at viewnetcam.com is still active.

      Thanks,

      — Matt

      • Alex

        Is a fact your cam­era is using port 50.000. I’m ok with this.

        From your home, open your web-browser in your com­puter and go to http://www.whatismyip.com. This will show you the real pub­lic ip address, this is the ip you can reach from the inter­net. For exam­ple: 200.35.35.16

        From your work: open your browser and open http://200.35.35.16:50000

        The cam­era web inter­face must appear. If appear, you are done, only viewnet­cam set­tings needs to be reviewed.

        If not, you need to:

        check port for­ward­ing in your router. We will see this later if needed.

        Regards,

        • Matt Ridenour

          Alex -

          I did the above, and from work, typ­ing in the IP Address:50000, I received:
          Net­work Error (tcp_error)

          A com­mu­ni­ca­tion error occurred: “Oper­a­tion timed out”

          The Web Server may be down, too busy, or expe­ri­enc­ing other prob­lems pre­vent­ing it from respond­ing to requests. You may wish to try again at a later time.

          So, what’s next? For the router set­ting (at least the one I think is the right one), that Port For­ward­ing info is on my July 24th post.

          Again, thank you for your assistance!

          — Matt

          • Alex

            Matt.

            Port 50,000 is used for some mal­ware in 2005. Can you please change the work­ing http port in your cam­era to port 80?

            With this change, you can open the cam­era web inter­face from any local com­puter in your home by open http://thecameraipaddresshere with­out using “:port”.

            After that, go to your router and for­ward http port 80 or web ser­vice to the local ip address of the cam­era and try again from work.

            When your cam­era is work­ing behind port 80 from inter­net, you can start play­ing with dif­fer­ent ports. For now we need to focus on port for­ward­ing like I explain above.

            keep me informed.

          • Matt Ridenour

            Alex -

            Cam­era port changed to 80; router is set to for­ward, can still con­nect from home. Will try from work today.

            — Matt

  • HackettBlue

    I just brought a Pana­sonic cam­era. My cmaera is not wire­less. I have con­nected the cam­era to my mac­book lap­top. I have the cam­era work­ing per­fectly, how­ever; when I try to set up my viewnet­cam, it gives me the message“setup sucess­ful” Please wait while Viewnet­cam account is cre­ated”. Then noth­ing hap­pens. What could be my prob­lem. My mac­book is con­nected to air­port, and my air­port is con­nect to com­cast router.

    • Alex

      You must con­nect your cam­era to the router, no to your lap­top. The cam­era must have a direct inter­net con­nec­tion trough the router so viewnet­cam can be setup.

  • Matt Ridenour

    Alex -

    Eureka! With the cam­era set to port 80, I can access it via an exter­nal net­work. Now, I can start play­ing with the set­tings of image cap­ture, reten­tion, etc.

    Thank you very much for your help — is there any­thing else you want me to check?

    — Matt

    • Alex

      Good news. Port 50.000 you use pre­vi­ously is not good, can be blocked in your router or even at the ISP. Keep port 80 for your cam­era, is better.

      Now setup viewnet­cam when you are back in home. Is nice to access your cam­era even when your pub­lic ip address changes. viewnet­cam is a dinamic dns ser­vice (free for pana­sonic cam­era own­ers) so you will access your cam­era in an easy way (i.e: http://ridenour.vienetcam.com

      Things you need to know:

      1– you can install the pana­sonic soft­ware in a home or office pc and setup the remote port there. with this, you can record 24/7 in hard drive

      2– you can access the cam­era from your mobile phone as well. just use the same address and end it with /mobile

      regards and very good work!

  • Sabrina Blom

    How do you record images/video? Do you need to put an SD card in?

    • Alex

      This pana­sonic cam­era do not have SD stor­age to record video. You need to have a com­puter (can be a remote one) with the Pana­sonic soft­ware installed.

      The pana­sonic soft­ware allow you to save pho­tos or video from up to 16 cam­eras in sev­eral dif­fer­ent modes. You can record to inter­nal hard drive, exter­nal hard drive, usb mem­ory sticks or any other mass storage.

      Just notice if you record video at high qual­ity from sev­eral cam­eras at the same time, you need a fast record medium.

      Recorded mate­r­ial can be reviewed with the soft­ware itself.

  • Frank

    going around in cir­cles. I think I’ve fol­lowed the instructions.…however now when I type in my viewnet­cam address I go right back to my router…it asks me to log in and when I do of course I’m at the setup page for router. What am I miss­ing?
    Thank you,
    Frank

    • Alex

      Sep­tem­ber 21, 2011
      Frank.
      You need to check the viewnet­cam address with a com­puter located out­side of the net­work. If you are using a com­puter located in the same net­work as your cam­era, some­times you will receive the web address of the router instead.
      If from a com­puter or lap­top out­side of your net­work you receive the same behav­ior, you need to setup port for­ward­ing in your router.
      Please check if your cam­era is using port 80 and for­ward this port to the cam­era ip address in your router.
      if you have any doubt, let me know.

  • EdC

    Hi Alex,

    I had my two cam­eras con­fig­ured before I went on vaca­tion, and every­thing worked fine for a cou­ple weeks (it’s a long vaca­tion). Since then, I’ve had the cam­eras go down repeat­edly, and I’ve been able to make con­tact with my viewnetcam.com link again by clear­ing my browser’s cache. Now, though, I can no longer make con­tact at all. I have a pet sit­ter who can reset my router for me, or fid­dle with the cams them­selves, but I can’t really have her doing work on my computer.

    Does my sit­u­a­tion make sense to you? Any ideas on how to make con­tact with my cams again?

    Thanks, Ed

    • Alex

      Edc:
      Are your cam­eras using auto­matic IP con­fig­u­ra­tion (DHCP) or this cam­eras was man­u­ally con­fig­ured in the past?

      Do you have the wire­less or wired versions?

      How are you pro­vid­ing power to the cam­eras? are you using a UPS device?

  • Alex

    Edc:

    Are your cam­eras using auto­matic IP con­fig­u­ra­tion (DHCP) or this cam­eras was man­u­ally con­fig­ured in the past?

    Do you have the wire­less or wired versions?

  • Alex

    Frank.

    You need to check the viewnet­cam address with a com­puter located out­side of the net­work. If you are using a com­puter located in the same net­work as your cam­era, some­times you will receive the web address of the router instead.

    If from a com­puter or lap­top out­side of your net­work you receive the same behav­ior, you need to setup port for­ward­ing in your router.

    Please check if your cam­era is using port 80 and for­ward this port to the cam­era ip address in your router.

    if you have any doubt, let me know.

  • EdC

    Alex — thank you for your reply.

    I have one each of the wired and the wire­less cams, and both of them work through the same router, a Essen­tials G made by Belkin. They have, if I recall cor­rectly, man­u­ally con­fig­ured IP addresses; the wired cam is on the port 5000, the wire­less on 3869, at tech support’s direction.

    Right before I left, I talked to Pana­sonic to make the con­nec­tion as bul­let­proof as pos­si­ble, but the con­nec­tion has failed. (It has failed, nat­u­rally, every time I go on vaca­tion, but oth­er­wise I love the prod­uct. I’m just not tech­ni­cally savvy in this area.)

    • alex

      Edc —

      This cam­eras are designed to work 24/7 for years and never fail. You may be fac­ing a cou­ple of issues:

      - issues with your inter­net provider
      – power issues (I rec­om­mend to con­nect this cam­eras to a UPS)
      – issues with viewnet­cam­setup or port forward.

      The first thing you need to check is you need to con­firm and write down ip address of each cam­era and the ports in use.

      Try to con­nect to the cam­era locally and check if you have video.

      check your pub­lic ip address (www.whatismyip.com)from a com­puter located in the same network

      from a com­puter located out­side of your net­work, try to access your cam­era by using: http://publicipaddress:port1 and http:publicipaddress:port2

      where port1 is port con­fig­ured for cam­era 1 and port2 is port con­fig­ured for cam­era 2

      per­haps will be a good idea to focus first on the wired cam­era and solve the issue and then focus on the wifi camera.

      where pub­lic ip address is the ip

      • EdC

        What­ever else can be said of them, these cam­eras very def­i­nitely do not work “24/7 with­out fail.” I’ve spent many hours con­fig­ur­ing them pre­cisely accord­ing to Pana­sonic sup­port advice, and they invari­ably go down when I’m depend­ing on them — and always to Panasonic’s utter mystification.

        I very much appre­ci­ate your advice. As far as I can deter­mine from your tips and from talks with Pana­sonic and my router maker, I’ve done as much as I can remotely. I also had a pet­sit­ter reset the router, and unplug and plug in both cams (the sta­tus lights are green on both) — all at tech support’s sug­ges­tion and all with­out result.

        (If I could try the other options, which require con­nect­ing to the cam­era locally, I would have no need for the cam­eras in the first place.)

        • Alex

          I setup about 50 of this cam­eras and do not have any com­plain son far. Lot of fac­tors affects the per­for­mance and sta­bil­ity of the cam­eras. The web server inside the cam­era is one of the best ones out there, out-perform even more expe­sive cam­eras like AXIS and other rec­og­nized brands.

          This cam­era is def­i­nitely High-end.

          If you need to call Pana­sonic Tech sup­port too often and have issues, please update your firmware, request a refund or locate pro­fes­sional tech service.

          Res­set­ing the router by a friend of you do not indi­cates you are mak­ing a pro­fes­sional job in the trou­bleshoot­ing guide. The local access of the cam­era is just for trou­bleshoot­ing purposes.

          In 90% of sit­u­a­tions, the prob­lem is in the router or the ISP itself. Nor­mally this cam­eras are very flex­i­ble and trou­ble free.

          Regards!

  • Josh

    I’m finally set­ting my cam­era back up after it’s been sit­ting in a box for a cou­ple of months after a move.
    Any­way, my ques­tion is that I can’t seem to stream from the ‘guest’ account. When I log in as admis­tra­tor, the viewnet­cam page streams the cam­era just fine with mpeg-4. When I view the page as a guest, I only get a refresh rate of 3 sec­onds. I swore that I had this work­ing in the past, but can’t seem to find any set­tings to allow stream­ing on the web for guests. Any help is appreciated.

    Thanks,
    Josh

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